Shipping and Return Policies

Free Domestic Shipping We offer free domestic shipping in Canada for orders $50+. We may have promos or sales that offer free shipping at an order value less the $50.

Shipping Times

Please note that the shipping time does not include the processing time for roasting and packaging your order. Once your order is placed your order gets scheduled into our roasting rotation. I then gets packed and ready asap. We aim to have your order roasted and shipped within 3 days. Tracking numbers are sent out by email through our store once the package label has been created. You will not receive a tracking number email until your package is ready for shipment

Damaged Shipments

If your package arrived damaged please send pictures and order number to hello@twistedgoatcoffee.com within 2 days of receiving your item. We don't have control over what happens to your package once it leaves our warehouse but we can control that you are satisfied and happy with your order.

Returns

Unfortunately, due to the nature of our products all sales are final.