Shipping and Return Policies

Please read these shipping and return policies ("terms", "shipping and return policies") carefully before using [twistedgoatcoffee.com] website (the "service") operated by [name] ("us", 'we", "our").



Free Domestic Shipping On Orders $50+

Free Domestic Shipping We offer free domestic shipping in Canada for orders $50+. We may have promos or sales that offer free shipping at an order value less the $50.



Shipping Times

Please note that the shipping time does not include the processing time for roasting and packaging your order. Once your order is placed your order gets scheduled into our schedule to be roasted in 48 hours or less. We guarantee to have your order shipped within 48 hours after being roasted. Tracking numbers are sent out by email through our store once the package label has been created. You will not receive a tracking number email until your package is ready for shipment. Currently all shipping is handled through Canada Post.



Damaged Shipments

If your package arrived damaged please send pictures and order number to hello@twistedgoatcoffee.com within 2 days of receiving your item. We don't have control over what happens to your package once it leaves our warehouse but we can control that you are satisfied and happy with your order.

Returns

Unfortunately, due to the fact that your order is roasted fresh just for you all sales are final. If for any reason your are unsatisfied with your coffee please reach out by email: hello@twistedgoatcoffee.com and we will do what we can to make it right.

Privacy Policy

We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to safeguard your information. We collect personal details, such as name, email, address, and payment information, solely for the purpose of processing orders, providing customer service, and improving our website experience. We never sell or share your information with third parties without your consent, and we use industry-standard encryption techniques to ensure the security of your data. For a comprehensive understanding of our privacy practices, please refer to our complete Privacy Policy on our website.

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Shipping & Returns

We value transparency and customer satisfaction, which is why we have clearly outlined our terms and conditions. By using our website and purchasing our products, you agree to abide by these terms. Our terms and conditions cover important aspects such as intellectual property rights, user conduct, liability limitations, and dispute resolution. We reserve the right to update or modify these terms at any time. Please ensure you review our terms and conditions regularly to stay informed about any changes. For a comprehensive understanding of our terms and conditions, we encourage you to visit the dedicated page on our website.

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