Please read these shipping and return policies ("terms", "shipping and return policies") carefully before using [twistedgoatcoffee.com] website (the "service") operated by [name] ("us", 'we", "our").
Free Domestic Shipping On Orders $50+
Free Domestic Shipping We offer free domestic shipping in Canada for orders $50+. We may have promos or sales that offer free shipping at an order value less the $50.
Shipping Times
Please note that the shipping time does not include the processing time for roasting and packaging your order. Once your order is placed your order gets scheduled into our schedule to be roasted in 48 hours or less. We guarantee to have your order shipped within 48 hours after being roasted. Tracking numbers are sent out by email through our store once the package label has been created. You will not receive a tracking number email until your package is ready for shipment. Currently all shipping is handled through Canada Post.
Damaged Shipments
If your package arrived damaged please send pictures and order number to hello@twistedgoatcoffee.com within 2 days of receiving your item. We don't have control over what happens to your package once it leaves our warehouse but we can control that you are satisfied and happy with your order.Returns
Unfortunately, due to the fact that your order is roasted fresh just for you all sales are final. If for any reason your are unsatisfied with your coffee please reach out by email: hello@twistedgoatcoffee.com and we will do what we can to make it right.